Forum Discussion

ameliapritt94's avatar
ameliapritt94
Seasoned Novice
17 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    13 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

Unicorn5155's avatar
Unicorn5155
Seasoned Newcomer
16 days ago

I pre-ordered the new expansion pack but after downloading it a few issues started.  I created a sim but it then wouldn't let me into the world only to show white screen. After restarting the app and my computer several times nothing has worked. Trying to repair the pack which only makes the message 'game ownership disabled or deleted' appear.

This is frustrating as I have never faced an issue like this before. I have noticed that others are also being affected too. Does anyone have a fix/ solution? 

simsplus6dua's avatar
simsplus6dua
Seasoned Newcomer
14 days ago

Same problem.. I just purchased this new EP 'Enchanted by Nature' yesterday on July 13th, 2025. After checking my internet banking, I found out that they have already taken my money. I received an order confirmation. I examined my order history and found that the status was completed too. The expansion pack is already installed on my add-on, but when I tried to play, it showed a blank white screen. I don't know what I should do.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,855 PostsLatest Activity: 2 months ago