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ameliapritt94's avatar
ameliapritt94
Seasoned Novice
18 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    14 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

NettieVT's avatar
NettieVT
Rising Novice
14 days ago

Getting the failure to launch our fault error and also now the unable to repair game as not owned etc errors.🙅‍♀️🧚‍♂️🙅‍♀️

It all started with the game is ready to download and went downhill from there... now several uninstall/reinstalls, clear caches, multiple repairs, reboots of EA app, change to sys administrator and all processes tried again as sys admin. Two defrags, full sys scans, updated drivers and the dance around a full fairy circle under the full moon the game will not load, like AT ALL! 😟

I also decided hey let's just re buy it and try it from scratch, alas Nadda, Zip, Zilch! Now I have two purchased of the new expansion and yet nary a single fairy! Any added advice would be a bonus as no one seems to have any clue when we shall once again be able to Sim again. I have spent way too much money on this marvellous addiction LOL but I'm not a quitter 🤣

 

MichGray's avatar
MichGray
Rising Novice
14 days ago

Found it!

forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/directx-11-dx11-for-the-sims-4---a-step-by-step-guide/11811172

 

You'll want to try the "how to force DX9" section instructions - this is what worked for me (on a similar issue to what you're having - I tried everything short of completely uninstalling and reinstalling the game and all my expansions), so it might be worth a try?

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