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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
1 year ago
Solved

[FIXED] EA app Friends List Issue - "Presence Update Failed" Error, Mar. 31, '24

Hi all,

Please use this thread to report the ongoing issue with the EA app Friends List and the "Presence Update Failed" Error that has been happening since Mar. 31, '24.

We are aware of this issue and investigations are ongoing.

When we have an update to share about the situation, we'll do so as soon as possible.

Thanks.

pc
technical issues
  • EA_Leeuw's avatar
    EA_Leeuw
    1 year ago
    ISSUE RESOLVED - Accepting as solution for visibility purposes

    Hey everyone,

    The problem with the empty Friends List in the EA app should be fixed now. If you're still having trouble, try restarting the EA app or perform an App Recovery.

    If the problem is still there after restarting or recovering the app, please share your EA app Error Reporter ID on this thread.

    If we don't hear anything, we'll assume everything's sorted and will close this thread soon.

    Thanks.

    Update: Since the temporary issue, resulting in the Friends List errors on the EA app, have been resolved, the thread will be closed.

    If you're experiencing the same or a related problem, or want to start a new general discussion, please create a new topic, or respond to a more current thread.

    Thank you.

140 Replies

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  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Since the temporary issue, resulting in the Friends List errors on the EA app, have been resolved, the thread will be closed.

    If you're experiencing the same or a related problem, or want to start a new general discussion, please create a new topic, or respond to a more current thread.

    Thank you.

  • coxmack2's avatar
    coxmack2
    Rising Novice
    10 months ago

    It is not resolved it is an issue I have been fighting the past 2 days. I've done everything in everything thread but it is not working again. The reason we bought this game is to play with friends. Fix it or refund everyone. I've had my account since 2011 and have been playing battlefield since 2009, I'm extremely disappointed with how you all are giving us the run around.

  • coxmack2's avatar
    coxmack2
    Rising Novice
    10 months ago

    Uninstalling the game and reinstalling it on my end worked.

  • BrowningB2000's avatar
    BrowningB2000
    Rising Newcomer
    10 months ago

    Fighting this, no friends showing in EA App, Neither on Windows or Linux using Bottles/Wine etc.

    Have completely removed the EA App in Windows even went so far to use Revo uninstaller to get all the bits.

    I would think some kind of network issue.

  • grahamjohn117's avatar
    grahamjohn117
    New Novice
    8 months ago

    Can you actually resolve the issue since it's still an issue. Or will ea continue to fail it's customers as is their norm

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