Forum Discussion

Seasoned Newcomer

Re: Game crashing or not loading especially after updating? Post here.

For the last number of months, I have been unable to open and play the Sims 4.
The EA app will minimise, but the game will show as not responding, and never open.

I have tried the following troubleshooting for Mac:

Uninstall & Reinstall TS4
Uninstall & Reinstall EA app
Rename the Sims Folder, and launch again, creating a new folder
Repair the Game through EA
Provide Full Drive Access to both EA and The Sims 4
Open the game via Applications and not the EA app

All of these steps, when combined, will allow me to open and play the game one time, but after that, I can't open the game, and need to repeat the above.

Additionally, when creating a new Sims Folder, I have tested Saves, Tray File & Mods one by one, to see if they are corrupted, but do not appear to be. (Mods are from trusted creators)

As advised by EA help, given the troubleshooting steps they provided did not work, to post here in the hopes that the issue gets fixed.

It's incredibly frustrating having spent years playing the Sims 4, to no longer be able to play the game, especially given I had never had such an issue with Origin.

3 Replies

Bluebellflora
Hero+
7 months ago
Ethan6J

Ethan6J wrote:
Additionally, when creating a new Sims Folder, I have tested Saves, Tray File & Mods one by one, to see if they are corrupted, but do not appear to be. (Mods are from trusted creators)

But you're still trying to play a Modded game right? It doesn't matter if the Mods are from trusted creators or not, they can still break and be incompatible with the current patch level of the game or conflict with other Mods. "Trusted creators" isn't an official title for 3rd party content creators.

Ethan6J wrote:
All of these steps, when combined, will allow me to open and play the game one time, but after that, I can't open the game, and need to repeat the above.

Read the opening post and follow the instructions to try a completely new, clean Sims 4 game, free of all your existing user data and then copy over ONE save. What happens in your game? Judging by your quoted comment above your game does indeed launch but the issue appears when you add Mods.
Ethan6J
Seasoned Newcomer
7 months ago
Hi,
Thanks for helping me out! Completely understand regarding the mods, I just wanted to provide some clarity on which Mods I was using, most of which are from creators EA has directly collaborated with.
I have again created a "Clean" Sims 4 Game, and tried the following:
Fresh Folder, nothing copies: Game works fine
Copying Tray Files: Game works fine (Thank god)
Copying 1 Save: Game works fine
Mods: Game works fine
Copying ALL Saves: Game opens once, but once closed will not reopen
Seems like the issue is with my Saves. Due to the volume of Saves I have, I will just have to cut my losses with them, as it will take too much time to go through one by one.
Thanks again for you help!
Bluebellflora
Hero+
7 months ago
Ethan6J

Thanks :) I don't think EA collaborating with creators necessarily endorses all of their content.

Try each of your save files individually as it may be only one that's corrupted.