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avery4277's avatar
avery4277
Newcomer
22 days ago
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gift card issue

I got 3 sims 4 gift cards for PC and I accidentally redeemed them to an account that is not mine. I put in the wrong email to redeem them, but it didn't go to my account. Is there anyway to fix it an...
technical issues
  • EA_mplsnow's avatar
    EA_mplsnow
    22 days ago

    Hey avery4277​, 

    I'm afraid you won't be able to reverse the code redemption or transfer the amount to a different account. Unfortunately, the redeemed amount will stay on that other account. The EA gift card terms and conditions page includes a section that provides a bit more detail. 

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
22 days ago

Hey avery4277​, 

I'm afraid you won't be able to reverse the code redemption or transfer the amount to a different account. Unfortunately, the redeemed amount will stay on that other account. The EA gift card terms and conditions page includes a section that provides a bit more detail. 

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