Hi TehRezahh,
No, the only way to reach the support team is through the EA Help site. Were you able to open a live chat box after clicking on that link? Did you see a message pop up when opening the chat Icon? Just in case that's what happened, make sure to select keep waiting and do not close the page or the connection to the chat will be lost and the case closed as a result. The live chat conversations take place in real time, so it's important to stay on the page and not close it down, refresh the page, or leave it in order to connect through to an advisor for help.
- EA_Lanna