Forum Discussion

Seasoned Newcomer

1 month ago

Solved

Hacker linked his EA account to my Epic Games acc. EG says to ask EA to unlink

As stated, I've struggling with this for a while now, and EA help doesn't offer any help whatsoever for this kind of issue.

account linking

EA_mplsnow
1 month ago
Hey 8hh3bim9g6yd,

Sorry to hear that your Epic Games account has been linked to a foreign EA account. Were you able to connect with our live support team and have an advisor help you unlink those accounts?

Unfortunately, we don't have the tools to support account-related requests here on the forums, so do reach out to support for assistance since the usual steps to unlink a platform account don't apply in this case.

Let us know how it goes, thanks!

Hideoshi441

New Novice

1 month ago

Hi! I’m sorry this happened to you.

I’m currently dealing with a very similar situation. Were you able to recover your account in the end?

If you did, could you please tell me what helped or what information EA asked you for? I’ve been through several support cases already and I’m still trying to resolve it.

Thank you very much, and I hope everything worked out for you!

n8j31a00ixao

Rising Newcomer

1 month ago

I used the ea advisor, had to be very patient, and it took several tries (and a couple of days). It ended up being that the hacker got in my ea account that was already linked and changed all my data! Ihad to tell them I was locked out of all my games. They asked me for the email I created the account with, my epic id to find the ea account, then did a security recovery (now I activated the double factor security) and restart browsers and stuff. I could solve it just a couple of hours ago and now I got my account and games back. Just don't drop the ball.

I hope this helps!