Forum Discussion

Rxsie's avatar
Rxsie
Newcomer
2 months ago

Having trouble contacting support about game issues!

Case #213974487 - Cannot 'resume' my case on EA Help! Cannot see any way to speak to an advisor and increasingly frustrated! I was having trouble starting the sims 4 on the EA app, then I was having...
error code
mac
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
2 months ago

Hi there, 

I'm sorry to hear you're having issues launching your game and resuming your case on EA Help. 

In relation to contacting EA Help, if you're unable to resume your case, please try creating a new case as explained here: How to get help with your EA Account.

Regarding the problems downloading the game, if you used to Steam to play it before, please try downloading and launching it directly from Steam and make sure you're logged in to the EA account that's connected to your Steam account. You can check the Connected Accounts tab in your EA Account settings to be sure you're connected to the right account. 

I hope this helps.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,857 PostsLatest Activity: 7 minutes ago