Forum Discussion

Newcomer

7 months ago

Having trouble contacting support about game issues!

Case #213974487 - Cannot 'resume' my case on EA Help! Cannot see any way to speak to an advisor and increasingly frustrated! I was having trouble starting the sims 4 on the EA app, then I was having...

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EA_cuervo

Community Manager

7 months ago

Hi there,

I'm sorry to hear you're having issues launching your game and resuming your case on EA Help.

In relation to contacting EA Help, if you're unable to resume your case, please try creating a new case as explained here: How to get help with your EA Account.

Regarding the problems downloading the game, if you used to Steam to play it before, please try downloading and launching it directly from Steam and make sure you're logged in to the EA account that's connected to your Steam account. You can check the Connected Accounts tab in your EA Account settings to be sure you're connected to the right account.

I hope this helps.