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GinaMarieOynohs's avatar
GinaMarieOynohs
Rising Scout
6 months ago

How to make the EA Store recognize the purchases I made through Origin? (Sims 4)

Hello,

I finally transitioned to EA. The issue I am having is that the store does not recognize any of the expansion pack/game pack/kits/etc. that I purchased for Sims 4 through Origin. When I load the Sims 4 game, they are there and confirmed installed. When I go to the Sims 4 store inside the game, it is showing I own them. However, when I exit out of the game and am sent back to the EA app, THEIR store is not showing that I own any of those expansions and is allowing me to re-purchase them.

I am wondering if there is a way to get the EA Store to recognize that I do own these packs already. I went ahead and purchased some expansions from the Sims 4 in-game store button after opening it up from the EA app, and those do show that I already own them. The issue is the ones I purchased before switching to EA. I am trying to avoid accidentally double-purchasing items.

In the first image I attached, you can see these 4 expansion packs in the shop do not claim I have them in my game. However, in the second image, I have hovered over the expansion inside The Sims 4 game it says "Owned".

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hello,

    Let's try clearing the cache for the EA app with the steps here- if you're still not able to install your owned DLC, please let me know! 

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