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lkaust_10's avatar
11 hours ago

How unlink EA from Steam?

I bought FC 26 on my Steam account and I can't login because EA account require unknown email when I try to login in my old EA account and I can't change them. So how I can unlink old EA with unknown email from my Steam account and link my Steam to my current EA (this)?

 

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 hours ago

    Hi there. I recommend you contact an advisor to get some assistance with this. It's best if they can update the email address instead of unlink the account. You can open a case by using the 'Contact us' button at the bottom of this page. Thanks!

  • I did it, but they always write: 

    Thanks for waiting, it looks like we are having some technical issues with our tools that are causing us to be unable to retrieve account details and are getting an error, however, this issue has been resolved by our technical team and they are working on the tool to fix it as soon as possible, as soon as the tool is fixed, we we can continue to help you. I would advise you to wait and contact us in a few hours to check if the tools are working, and you can save this referral number [239668812] for future reference. I hope you will understand and accept my apologies for the inconvenience.

    After that, nothing happens. I wrote at first on 9th March and a problem still exists and technical team didn’t do something, but I wrote THRICE and always gave this message from they.

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