I cannot verify my EA account so I can no longer log in. Please help
For context, this issue is affecting my main account with all my games. I'm posting this on an old account I made by accident a while back.
My main account requires me to verify the account upon logging in. The issue is, I no longer have access to the email that I used to sign up to that account, so I physically cannot verify it via email.
The phone number verification doesn't work because EA never actually sends the verification text.
When I lost access to this email, it wasn't difficult to switch over all my accounts to a new email address. That is, it wasn't difficult with every company except EA. There is no human to speak to, and the EA AI support bot is completely useless and just redirects me to the generic support pages that say "contact us to fix it" but offer no contact.
How do I talk to an actual human to get my account recovered? I could verify it easily if I could just speak to a human.
Hi Aclectasis0,
I'm very sorry to hear about the incredibly frustrating situation you're in, being locked out of your main account. I completely understand how stressful it is to be stuck in a loop without being able to verify your identity or reach a human for help.
First, to set clear expectations, we cannot assist with account recovery or look up player information here on the public forums. This is a strict policy to protect your privacy and security, as the verification process requires handling sensitive personal information that should never be shared publicly.
The only team with the tools to help you verify your identity and recover your account is our official support team.
The correct first step is to follow the process in our guide for when you cannot log in to your EA Account. This guide contains information on what to do when you've lost access to your email.
How to get back into your EA Account
I understand you've had trouble getting past live chat. The "Contact Us" link at the bottom of that guide will often try to direct you to a live chat.
If the live chat isn't working or loading properly for you, you can bypass it entirely by using our direct webform to submit an email case to our advisors.
When you create your case, please explain the situation in detail: that you need to recover your main account but have lost access to the original email, and that other verification methods are failing. Be prepared to provide as much information as possible to prove you are the original account owner.
I truly hope that using the webform gets you in touch with an advisor who can help you recover your account.
