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christinavelg's avatar
christinavelg
New Novice
2 days ago
Solved

Incomplete Account Merge. Missing 7 Mac DLCs.

I merged accounts on Saturday, but 2 expansion packs and 5 kits (all mac/pc) did not transfer. I know there are risks to every merger, but I feel these should be transferable and that the agents I ha...
mac
  • EA_mplsnow's avatar
    EA_mplsnow
    1 day ago

    Hey christinavelg​, 

    Thanks for taking the time to explain what had happened. Your understanding of the situation is correct!

    It sounds like not all of the content you owned on that previous account was moved to your current account after the merge. Unfortunately, we don't have the necessary tools or records to help with account-related requests, such as granting entitlements, here on the forums. You'll want to keep contacting our live support team as you have been, and have them review the old account and manually move any missing content to your current account. It might take a couple of contacts, but the team should be able to look into this with you and address this.

    I'd recommend sharing this thread with support when you reach them, so they have information to reference. Let us know how it goes, thanks! 

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
1 day ago

Hey christinavelg​, 

Thanks for taking the time to explain what had happened. Your understanding of the situation is correct!

It sounds like not all of the content you owned on that previous account was moved to your current account after the merge. Unfortunately, we don't have the necessary tools or records to help with account-related requests, such as granting entitlements, here on the forums. You'll want to keep contacting our live support team as you have been, and have them review the old account and manually move any missing content to your current account. It might take a couple of contacts, but the team should be able to look into this with you and address this.

I'd recommend sharing this thread with support when you reach them, so they have information to reference. Let us know how it goes, thanks! 

christinavelg's avatar
christinavelg
New Novice
1 day ago

Thank you so much for the reply. I appreciate your help! I wasn't sure if I should just give up. I will keep trying and will let you know how it goes. 😊

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