Packs unavailable to load

Hallo, I tried to load my game today and all of the sudden, all my expansions are blokked in grey and it says I dont own them, but when I click, I do. Says I need to restart the game, did. Followed all steps online,  asked chat gpt for hours and spoke with few support people, they say its an internal bug but my game is still not loading and I cant play. Did anyone have this and how did you solve it? I spent a lot of money and cant even play....