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sensations3's avatar
sensations3
Newcomer
3 hours ago

Lost email account linked steam.

I've been trying to play titanfall 2 for 3 months now, i purchased the game but it keeps telling me to change the password of an account that's very old, even older than my current EA account, the issue is that i no longer have access to the email, plus i don't remember the adress, I'm not even sure if it's mine to begin with. 

All i know is that advisors aren't doing anything to fix the issue, they just can't seem to delete my account. I bought the game, i have it right there, I have proof, but it keeps telling me to verify the ownership of my lost email.

I am really desperate, and besides getting a refund and making a new steam account i don't know what to do. Can someone help?

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi there. I'm sorry to say, the only way to get help with this is to verify you own the account with an advisor. Once that is done, they can update the email address. It's not something we can assist with over the EA Forums.

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