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sensations3's avatar
sensations3
Seasoned Newcomer
26 days ago

Lost email account linked steam.

I've been trying to play titanfall 2 for 3 months now, i purchased the game but it keeps telling me to change the password of an account that's very old, even older than my current EA account, the issue is that i no longer have access to the email, plus i don't remember the adress, I'm not even sure if it's mine to begin with. 

All i know is that advisors aren't doing anything to fix the issue, they just can't seem to delete my account. I bought the game, i have it right there, I have proof, but it keeps telling me to verify the ownership of my lost email.

I am really desperate, and besides getting a refund and making a new steam account i don't know what to do. Can someone help?

account linking

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Hi there. I'm sorry to say, the only way to get help with this is to verify you own the account with an advisor. Once that is done, they can update the email address. It's not something we can assist with over the EA Forums.

  • sensations3's avatar
    sensations3
    Seasoned Newcomer
    24 days ago

    Hello, i'm currently very confused, because i stated multiple times that i don't have access to said email adress, nor do i remember it, still that doesn't change the fact that it's somehow still linked to MY steam account where I (yes I) bought the game.
    Is there ANYTHING I can do to prove i own the account? I tried multiple times with EA help...

  • sensations3's avatar
    sensations3
    Seasoned Newcomer
    24 days ago

    So far I've been told to contact steam support dispite them not having the power to tell me the linked account, that's something only a third party does...

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Unfortunately, we cannot help with this over the forums. The only way to get assistance with this is to verify you own the account with an advisor.

  • sensations3's avatar
    sensations3
    Seasoned Newcomer
    18 days ago

    I already tried that, they can't find my account using steam, i have screenshots, i wish they were joking but they simply can't find my account. Last advisor asked me to contact steam support despite them having no way of providing me with the linked email.

    And i know that because i already tried, valve has strict privacy policies and won't reveal email addresses associated with third party accounts, I'm just running in circles at this point. EA says Steam and Steam says EA. 
    I honestly don't know what to do, some guidance would be appreciated seing how all other options are not viable...

     

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