Forum Discussion

1sycd4s9pkqq's avatar
1sycd4s9pkqq
Seasoned Newcomer
21 days ago
Solved

Fc webstore

I tried claiming rewards from webstore but it says ' to visit NA store'.please help me

  • EA_Darko's avatar
    EA_Darko
    17 hours ago

    It may not be solvable 1sycd4s9pkqq​ due to how you set up your account.

    The best thing you can do is to speak with our live support team here

    They can review your account with you and see what is going on.

    Darko

9 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hey 1sycd4s9pkqq​, where are you located?

    Sounds like you may have set the wrong store location for your game.

    If you have a screenshot of the error, that would be great.

    Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hey 1sycd4s9pkqq​, where are you located?

    Could it be that your location is different to where your account is registered?

    Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    And what region is your gamertag or account in-game 1sycd4s9pkqq​?

    It looks like your issue is related to a disconnect between your account and location.

    Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    It may not be solvable 1sycd4s9pkqq​ due to how you set up your account.

    The best thing you can do is to speak with our live support team here

    They can review your account with you and see what is going on.

    Darko

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