Community ManagerMac model name C02W16SMHV22
Version of macOS ventura 13.6.7
Timestamp when the issue first occurred (date/time):5-16-24 5:45 pm
When does the error occur (opening the EA app, starting a game via the EA app, or during gameplay?):
100% of the time when attempting to open the app
What is the current version of your EA app: not able to see
every time I try to open the app it says "The app crashed unexpectedly" and won't restart without continuing to crash. insanely frustrating when I’m just trying to play my game. this shouldn't be a problem.
Community ManagerHello everyone,
Thank you for continuing to report the "The app crashed unexpectedly" and "Background Services Crashed" errors on the EA app for Mac.
We've heard from some players that updating your Mac to the latest macOS version, including incremental updates, can resolve the issue. Additionally, some users have found that a simple restart of their machine helps.
Updating the client
For those still experiencing the problem after trying these solutions, we've released a new version of the EA app for Mac (13.206) that will hopefully address the issue. The EA app periodically automatically checks for updates and will install this version when you next launch the client. However, if the EA app won't boot, you can download the latest version directly from https://www.ea.com/ea-app.
We will also be releasing additional fixes in the coming weeks.
Still experiencing the issue?
Please let us know how things go after trying these steps. If the issue persists, check the first post on page 1 of this thread and continue to provide the requested data.
Thank you.
y'all I cannot believe I'm saying this but I found the dumbest "workaround" to get the game to lauch... I double clicked the freaking sims 4 app in applications...
the EA app did activate at this point which made me worried, and it took a minute or two, but the second that beautiful lil green plumbob swooped around on my screen I nearly cried with relief. pls don't judge me, sims is like the only enjoyable thing in this world right now lol (thanks to incredible MODDERS, NOT EA). looks like they put out a new ea app version, so try that first, but if that still doesn't work, try and just double click Sims 4 in your applications folder.
@EA_Leeuw Is the new EA App designed for Intel chip ?
My Mac doesn't have M1 or M2 chip, it's not formatted for Apple Silicon as it's MacBook Air from 2015. (Apple has released new chipset in 2020, called M1 and M2, designed for Apple products only ; before that, Mac used Intel chipset like a lot of computer brand).
All exec files from EA App can't launch because of "format error". For some of us, the MacOS update is not working (myself included) ; maybe it's all about the format design ? Maybe EA App update didn't take into account the Mac's variety of chips ?
Can all the users relate (or not) ? What kind of chips do you all have ?
@EA_Leeuw It's becoming really annoying. It's been four days, how can you not have fixed this issue ?
I can't count the amount of bugs inside the Sims 4 game itself. All of us has PAID A LOT OF MONEY for all the packs and stuff and we're not able to just play the game. EA knows what players are thinking about the game : it's bugs and bugs, over and again. Yes, new expansion pack ! Oh no, hundred of bugs. Yes, a new app ! Oh, no, can't launch it, what a pity.
You're going to get some concurrency with Inzoi, Paralives and other life simulation games. You must work harder on what people is reporting to you. Even Sims content creators are upset. EA should be ashamed of all this crap.
Fixing the app should be a PRIORITY. I've been playing the Sims since 20 f*cking years, bought a lot of packs, I'm so pissed of not be able to play whenever I want to !
At least, be a good customer service and answer us EVERYDAY, to update us. Even for just telling us "we're working hard on this, don't worry" etc. We just feel like you don't give a f*cking sh*t, you leave us (your clients for god sake!) all alone.
Even with this new download the same initial crash pop-up occurs and I am completely unable to open the app. The second crash message was slightly different and said "The EA app encountered an unknown error. Try again later" and gave error code EC:106
I'm going to put in a plug again to PLEASE just re-open origin for those of us that are completely unable to play any games while EA is taking all this time to figure out what the problem is.
