Community ManagerHi imxgen Juniengel EvanStone288
If you purchased this pack directly from the EA app, we'll need the live support team to review your account and billing details and get this extra content manually added for you- here on the forums we aren't able to access your specific account details to take a look. Please submit a help request here to speak with live support on this. I'd also recommend attaching this forum conversation when you reach out so the team has further info to reference.
For issues with your bonus content on Xbox, you'd want to contact Xbox support directly so they can check your Xbox billing history and see what's going on with this content.
hi EA_Solaire I had a fruitless conversation with EA help chat yesterday - they had my account details and billing number, but still said
I want to clarify that as a customer care representative, I don't have the ability to directly fix game-related bugs or grant any in-game items unless it is approved by Game developing team.
Are you saying they will be able to help? The person I spoke to had my account and purchase receipt already.
