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gawjuzzasff's avatar
gawjuzzasff
Rising Newcomer
1 day ago

Re: "There's a problem with your download"/"Something went wrong" EA app Error - '24

even when clearing the cache it still states that i cant repair my game and when trying to load without repairing the game it completely crashes. I spent way too much money on this game for me to constantly give me problems. Please send Help!!!!! 

 

Edit: It only happens with the Kids room stuff pack. that stuff pack gives me an error when downloading it back or repairing. 

1 Reply

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Sorry to hear you're running into this.

    Please try running the EA app as administrator first.

    1. Completely close the EA app.
    2. Right-click the EA app icon on your desktop.
    3. Select Run as administrator.
    4. Try starting the download again.

    If the issue continues, please try performing a clean reinstall of the EA app and see if that helps. Thanks!

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