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arukashe's avatar
arukashe
Seasoned Newcomer
2 months ago

My EA platform is broken

Hi ! Recently i've been trying to open the EA platform so I could play Sims 4 as I always do, and I don't understand why but the plaform refuses to open. I mean it opens but nothing shows on the screen so that makes it impossible to play. 

I tried to delete everything and download it again properly but it doesn't work. I also checked the updates on my mac and everything seems to be okay. 

Can somebody help ? 

Thank you. 

4 Replies

  • It sounds like you're having the exact same issue as me. Mine has been broken for MONTHS! I have literally done everything. So frustrating having a game i spent real money on buying packs that I cant even use. 

  • ClosetMoth's avatar
    ClosetMoth
    Seasoned Newcomer
    2 months ago

    because why do i have 800 dollars in a game that doesnt work?
    i clean booted
    played with drivers
    compatability run
    ran as admin
    restarted
    uninstalled
    reinstalled
    updated an up to date brand new machine
    what do i do? anyone? and ea help people are so unhelpful. they literally sent me here. like wth

  • ClosetMoth's avatar
    ClosetMoth
    Seasoned Newcomer
    2 months ago

    ^idk why they marked that as a soultion when its not. its me going through every possible troubleshoot and it still not working

  • I just fixed my EA app after it not working for months! I hope this works for you if you haven't already solved the issue. 

    • Turn on laptop and put it in airplane mode or turn off wifi 
    • Launch EA app - it will open up and crash,
    • During that crash open up the Sims 4
    • EA app won't open but game should
    • you should then be able to reconnect your internet and everything should work smoothly again.

    I got this from Stevie Dongle on TikTok and it has fixed my app and sims. Hope this helps!

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