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Salman_Osamah's avatar
Salman_Osamah
Rising Newcomer
5 days ago
Solved

Need to Unlink XBOX account

My Xbox is linked to an EA account that uses an email address I don’t have access to. The verification code is sent to that old email. I need to unlink my Xbox and link it to my own EA account. I can verify ownership of my Xbox/Gamertag.

account linking
  • EA_mplsnow's avatar
    EA_mplsnow
    5 days ago

    Hey Salman_Osamah​,

    If you no longer have access to the email address associated with the EA account, you'll want to reach out to our support team directly so they can help update those account details. Please note that progress is stored at the EA account level, so unlinking would disconnect you from that progress and introduce risks of missing content. 

    That said, it'd be best to first try regaining access to the EA account you're currently linked to. The steps on this page would typically help you update that information, but in your case, please use the Contact Us button at the bottom of the page to get in touch with an advisor instead. Once your account ownership is verified, they should be able to work with you to get things updated from there. 

    Let us know how it goes, thanks! 

5 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey Salman_Osamah​,

    If you no longer have access to the email address associated with the EA account, you'll want to reach out to our support team directly so they can help update those account details. Please note that progress is stored at the EA account level, so unlinking would disconnect you from that progress and introduce risks of missing content. 

    That said, it'd be best to first try regaining access to the EA account you're currently linked to. The steps on this page would typically help you update that information, but in your case, please use the Contact Us button at the bottom of the page to get in touch with an advisor instead. Once your account ownership is verified, they should be able to work with you to get things updated from there. 

    Let us know how it goes, thanks! 

  • Salman_Osamah's avatar
    Salman_Osamah
    Rising Newcomer
    5 days ago

    I went to contact Us but there is no response 

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Salman_Osamah​ Were you able to get in touch with an advisor? If you were receiving pushback from the NextStep bot, please give this web form a try instead.

    After filling in the form and selecting 'Login issues' as your topic, you should be redirected to a self-service page that'll include an option to chat with an advisor near the bottom of the page. 

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey gk1joy24sos3​, 

    Not quite sure what you're referring to here. If you're hoping for help, feel free to elaborate and we'd be happy to see what we can do. Thanks! 

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