No option to refund Duplicate DLC
I accidentally purchased new Sims pack twice. The refund system did not allow for me to submit a refund request through their service. Other posts on the forums say this type of refund is available. ...
Forum Discussion
I am having the same problem. And the purchases are not even showing up in my library. I am finding it very difficult to find a way to get this first. I keep getting forwarded to a bot.
EA_cuervo
Community Manager
Community ManagerThe option to start a live chat might depend on the subject you're selecting when creating a help ticket. Please try selecting the EA account as a product and then select "I need help updating my EA account". This usually gives you the option to start a chat.
Perfect advice. I was able to get my refund. Thank you EA_cuervo!
Where do I go to create the help ticket?
- EA_cuervo
I will leave the step by step below and if you need any further instructions, please check this link: How to get help with your EA Account
How to chat with EA Help
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
Let me know if you have any questions,
