Forum Discussion

nicemanfriendly's avatar
nicemanfriendly
New Novice
8 months ago

No option to refund Duplicate DLC

I accidentally purchased new Sims pack twice. The refund system did not allow for me to submit a refund request through their service. Other posts on the forums say this type of refund is available. ...
purchase issue
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
8 months ago

The option to start a live chat might depend on the subject you're selecting when creating a help ticket. Please try selecting the EA account as a product and then select "I need help updating my EA account". This usually gives you the option to start a chat. 

nicemanfriendly's avatar
nicemanfriendly
New Novice
8 months ago

Perfect advice. I was able to get my refund. Thank you EA_cuervo!

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    I'm glad I was able to help! Feel free to post again if you need anything else! Have fun! :) 

  • bebeting's avatar
    bebeting
    Seasoned Newcomer
    8 months ago

    Were you ever able to get the DLC's installed as well?

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