no sims 4 base game

I recently spent hours on the EA app trying to figure out how to get the sims 4 base game. I uninstalled the app, reset the app, reset my MacBook, everything. the EA app doesn't give me the option to search the game manually nor can I clear the cache within the app. I logged into the EA app and even try to download the sims 4 app that way. nothing seems to work and I'm getting frustrated not knowing a way I can fix this issue. can someone please help me. not to mention I tried to work around it by trying to get an expansion pack but nothing is working.