I've had the EA app for years and it had been working just fine up until about a week ago. I've been getting error code 10005 about it not connecting to the network so I've uninstalled it and reinstalled it multiple times. Now when I troubleshoot the app, it's saying that EA launcher isn't compatible with my system. I have Windows 10 and it keeps saying that it's only compatible with Windows 8. How do I fix this issue. I just want to play sims.
Community ManagerHey there,
I'm sorry to hear you're having issues launching the EA app. You can try using CCleaner to clear out issues and errors. This program will help you uninstall the EA app and remove any remaining files. Once that's done, please redownload the EA app installer from https://www.ea.com/ea-app and install it again.
Let us know if you have any questions.
While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.
EA does not benefit in any way, monetarily or otherwise, from the promotion of this program.
