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Re: Sims 4 - Packs missing from EA app

hello! im not sure if this has already been discussed or not, but I couldn't find a solution for this anywhere.

I had to delete sims 4 and the EA app from my Mac for storage reasons less than a year ago but redownloaded both a few days ago. When downloading, I noticed that none of my previously bought expansion packs were there. I tried logging off and on to refresh it but nothing showed up. I bought them a long time ago too, around the origin era, some being off amazon and origin.

I really dont want to have to buy them all again cause I have already spent a lot on them before. any ideas on how I can bring them back?

thanks in advance!

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey adgtz5kbms2h​

    It sounds like you might be signed in to a different EA account than the one used to purchase those packs.

    I've merged your post into the main thread for this topic. Please check out the accepted solution for more information. Thanks!