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LadyRuby2589's avatar
LadyRuby2589
Rising Traveler
22 days ago

Cannot Update

Long story but want to make sure I give you all the details.

I play on a PC, ASUS. Wednesday night, May 13th (I had not updated yet) I tried installing reshade. I had issues and it couldn't install so I followed directions in creator video to uninstall from my laptop.

Next day I played in the morning fine. In the afternoon I tried to update and I am getting the message below in the May 14th screenshot. 

I have tried turning off Trend Micro completely. It didn't work. Tried clearing my app cache thru the EA app. Tried running EA and then tried the Sims 4 thru properties as an administrator. I have tried adding the Res folder and tried adding the EA Game folder to the Trend Micro exclusion list. My Firewall is set to allow EA and Sims thru. I restarted my computer in between these steps when it doesn't work to see if that will help.

I checked the EA app but do not have an option to repair my game.

I tried playing offline but that gives me the 200 error in the May 15th screenshot below.

I did have OneDrive on my computer when I first tried to update. I have since then followed a youtube video to move my Electronic Arts folder out of OneDrive and then uninstalled OneDrive. 

Still not working.  I do not even see the file ts4_x64_fpb.exe_dip_staged in my EA Games / Sims folder anywhere. So I am guessing I need to get that back. Please help because right now I am completely at a standstill and cannot play my game at all.

cc or mods removed
ea app
launching
updates

5 Replies

  • LadyRuby2589's avatar
    LadyRuby2589
    Rising Traveler
    22 days ago

    Just an update, I found where if I clear out my app cache I can play offline BUT I cannot update my game. It refuses.

    I went into EA Chat, the emails gave me this number in the Chat confirmation emails 246233743. They couldn't help me.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    16 days ago

    LadyRuby2589​  If you're still having this issue, try deleting the Bin folder listed in the error, then repairing the game, which will give you the updated version.

    The DiP_STAGED files are temp files that only exist when the EA App is in the middle of installing the particular file involved.

  • LadyRuby2589's avatar
    LadyRuby2589
    Rising Traveler
    11 days ago

    I found an old convo here on EA last week and deleted the bin folder after my last post. I tried to repair then and again today. The repair bar gets to about 50% and then pauses, will not go any further. I have tried turning off Trend Micro (my internet security app) and it still will not work. I also did a clean boot and the game still will not repair or update.

    Please help, I bought the new Bridgerton kits which I cannot even use due to this issue and I am missing out on the new login event.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 days ago

    LadyRuby2589​  You can try uninstalling and reinstalling the EA App for now. 

    If that doesn't help, the fastest way to fix this is probably going to be reinstalling the game.  Do a clean uninstall first, as described here:

    📓[GUIDE] [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503

    And create a new folder into which you'll install Sims 4.  It was a good idea to disable your antivirus while trying to repair; please do that when reinstalling as well.

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