Forum Discussion

LadyRuby2589's avatar
LadyRuby2589
Seasoned Rookie
18 hours ago

Cannot Update

Long story but want to make sure I give you all the details.

I play on a PC, ASUS. Wednesday night, May 13th (I had not updated yet) I tried installing reshade. I had issues and it couldn't install so I followed directions in creator video to uninstall from my laptop.

Next day I played in the morning fine. In the afternoon I tried to update and I am getting the message below in the May 14th screenshot. 

I have tried turning off Trend Micro completely. It didn't work. Tried clearing my app cache thru the EA app. Tried running EA and then tried the Sims 4 thru properties as an administrator. I have tried adding the Res folder and tried adding the EA Game folder to the Trend Micro exclusion list. My Firewall is set to allow EA and Sims thru. I restarted my computer in between these steps when it doesn't work to see if that will help.

I checked the EA app but do not have an option to repair my game.

I tried playing offline but that gives me the 200 error in the May 15th screenshot below.

I did have OneDrive on my computer when I first tried to update. I have since then followed a youtube video to move my Electronic Arts folder out of OneDrive and then uninstalled OneDrive. 

Still not working.  I do not even see the file ts4_x64_fpb.exe_dip_staged in my EA Games / Sims folder anywhere. So I am guessing I need to get that back. Please help because right now I am completely at a standstill and cannot play my game at all.

1 Reply

  • Just an update, I found where if I clear out my app cache I can play offline BUT I cannot update my game. It refuses.

    I went into EA Chat, the emails gave me this number in the Chat confirmation emails 246233743. They couldn't help me.