Forum Discussion
Receiving "Your game failed to launch" error for only Anthem. I am able to launch Apex and Titanfall 2 no problem. I was able to play two days ago and am now receiving the error. I have tried the following:
Uninstall/reinstall of game and EA App
Repair game files
Run as admin for the game and EA App
Run with compatibility mode
Change file location
Update drivers and Windows
Use App Recovery
Delete Anthem.exe and repair game files
Bug report: dce11b7b-83fb-4364-9701-a0bcf5917599
- EA_Illium3 years ago
EA Staff (Retired)
Hi @FulMetalPanda can you try to put your device in a Clean Boot and then launch the game? If this error continues, would it be possible to get a DxDiag?
- 3 years ago
I have attempted the clean boot, but the issue persists. Attached is my DxDiag.
- 3 years ago
The game doesn't support the EA app at all because developers stopped the support so playing Anthem on EA app is impossible while it's still working on Origin.
I have the same issue on a Fresh Windows 10 install with latest GPU updates, there is nothing to do. Players with fresh Origin install can't play the game anymore.
- 3 years ago
Has there been any update to this? if so this is scugin dumb if we bought on Origin we just can't play anymore is ridiculous
- 3 years ago@EA_Illium Getting the same error as the OP. Previously I was getting the error about a registry entry and a window asking me to sign in to Origin. Thanks for your help in advance!
- EA_Illium3 years ago
EA Staff (Retired)
Hi @MagenZion @FulMetalPanda We've seen this message recently with a few titles.
To confirm has the Origin client been completely removed from your device and is EA app fully installed?
- 3 years ago
Same problem here, I would use the old origin launcher but that is not an option anymore. This happened to Command & Conquer Generals 2( May 26, 2013) too, they are good at killing off games that they shouldn't.
- 3 years ago
Since yesterday days I get the error:
An error on our end caused your launch to fail. Try again a little later.
I see that a lot of people are having this problem starting yesterday, maybe everyone but only a few are posting so far. What is going on with the game and servers? The EA web page says the game should be playable:
- 3 years ago
Hi i really need help in figuring out why Anthem the Legion of dawn wont launch on my pc, i have tried everything that's been suggested in Forums with nothing working PLEASE HELP
- 3 years ago
I just updated my PC and was looking forward to hopping back into Anthem. I have 1000 hours in the game and never had an issue on Origin. Ever since I was forced to use the EA app it no longer works for me. @EA This is unacceptable and I will be seeking refunds if this issue isn't resolved. It seems like many have been waiting months to play. This is embarrassing and unacceptable. Please escalate this until it is fixed.
- 3 years ago
@EA_Illium What's EA's official response. This game does not work, and EA's insistence on making us use the EA app instead of Origin is preventing us from playing our games. Can you just do this? Force us our of the games we paid money for? I know Anthem is basically on life support right now, but that still doesn't mean you can just forget about us. Please resolve this issue or give us some insight into what is being done to help us out. This is absurd and highly unprofessional.
- 3 years ago
Anthem, a game I own, will not launch through the EA App. I get an error saying the problem is on their end.
I bought a month of EA Pro to play Jedi Survivor and did nothing else.
Anthem now launches through the EA app.
I talked to chat support. They said the problem is not on their end.
Please, make it make sense.
- 3 years ago
Same here - it stopped working thanks to EA app, I even purchased Legion editon expansion and it did not help - "your game failed to launch, get the game" - but I OWN the licence to play the game and I purchased it.
It is pretty clear what happened - and every lawyer would find this interesting - they deactivated our LICENCE to play and they force us - fraudulently - to activate EA play and play the game that way, but that is fraudulent behavior.
FIX IT OR REFUND my money - both for Anthem plus Legion edition add on!!!
- 3 years ago
Attached picture says it all.
- 3 years ago@Robin360CZ I am in same boat with that error and was wondering if buying that upgrade would help. Thank you, for posting that it does not help.
- 3 years ago@FulMetalPanda Weirdest part is that EA should know about this issue for months now, but there still are no fix for that.
- 3 years ago
Problem is that EA really doesn't give a *. There's no chance in hell that they don't know about this issue, they just really don't care. Just tried to boot back into this game and I'm getting the same error. Seriously if they are gonna shut down the servers and prevent anyone from actually playing they should at least take the damn game off the store. Greedy * unable to even do that much. I seriously hate EA so much. Literally all of my favorite multiplayer games always get taken down.
Fix your PoS servers or take the game off the store. Selling a game that you won't even allow us to play seems totally legal. Fix your morals while you're at it 😬👎
- 3 years ago
Think it's absolutely disgusting that they aren't helping us with this issue, I've been in online chat several times with EA about this and tried everything they've told me to do to fix it, NOTHING works, I was also refused a refund which in my opinion is Theft!!
- 3 years ago
Hi people!! Sorry for my english. I have been trying the past few days all the things that all of you said here. No one works for me. For me, my problem was that the app thinks that y had the legion of down editon, but i own the standard. After several chats, one person madre a few changes and the app shows now standard edition. If your case is similar to mine i hope this can help you. See ya freelancers!
- EA_Shepard3 years ago
Community Manager
@Gandalfarra Gotcha. On your end, is it now correct and are you able to play the game?
About EA app Technical Issues & Bugs
Recent Discussions
- 3 minutes ago
- 21 minutes ago
- 2 hours ago
- 4 hours ago