Hi people!! Sorry for my english. I have been trying the past few days all the things that all of you said here. No one works for me. For me, my problem was that the app thinks that y had the legion of down editon, but i own the standard. After several chats, one person madre a few changes and the app shows now standard edition. If your case is similar to mine i hope this can help you. See ya freelancers!
It cost me few chats and maybe i was lucky.
Community Manager
@MikSands wrote:
@Gandalfarra My advisors did not want to do that... I even asked to do that, so I can check that it is edition mismatch, what I think it is, because I bought and own standard edition on PC, but EA app shows that I own Legion of Dawn.
It is being looked at. I would rather not send you back to support as they can fix it but I'm hoping the team just updates on their end. You are more than welcome, to contact chat again but as of now we are waiting on an update. Will let everyone know once that happens.
I have the same issue with the Legion of Dawn edition. Last week it was randomly downgraded to the normal version and I could play, but it's now back to Legion of Dawn and I cannot play with the error in this thread.
Community Manager@Artunias When you say it was downgraded. Do you mean that all content for that edition was changed/removed or the image you see in the EA App was changed?
Did you have EA Play at any point? If so did that expire?
The version you have cannot change unless you have EA Play and it expired, or you refunded the game and purchased a different version.
I think it's definitely something getting confused as to which version I own. I have had EA Play through Game Pass, but had already bought Anthem before that. I didn't buy the Legion of Dawn edition, but the app says that I own it.
When I go to the Add-ons page, it shows that I can still purchase the LoD add-on, presumably because I don't own it.
Hopefully whatever update is made can reset the ownership details and allow me to launch the game!
Community ManagerHey Everyone,
The team is aware of the issue and what is happening. They are making some updates to this that should resolve this for everyone at the same time. Apologies that this has taken longer than expected. As soon as we get an update from the team, we will post that here.
