Community Manager
@MikSands wrote:
@Gandalfarra My advisors did not want to do that... I even asked to do that, so I can check that it is edition mismatch, what I think it is, because I bought and own standard edition on PC, but EA app shows that I own Legion of Dawn.
It is being looked at. I would rather not send you back to support as they can fix it but I'm hoping the team just updates on their end. You are more than welcome, to contact chat again but as of now we are waiting on an update. Will let everyone know once that happens.
I think it's definitely something getting confused as to which version I own. I have had EA Play through Game Pass, but had already bought Anthem before that. I didn't buy the Legion of Dawn edition, but the app says that I own it.
When I go to the Add-ons page, it shows that I can still purchase the LoD add-on, presumably because I don't own it.
Hopefully whatever update is made can reset the ownership details and allow me to launch the game!
Community ManagerHey Everyone,
The team is aware of the issue and what is happening. They are making some updates to this that should resolve this for everyone at the same time. Apologies that this has taken longer than expected. As soon as we get an update from the team, we will post that here.
So I am in the same boat. I bought the game back when it launched and got the "Legion of Dawn" edition. My buddies just bought the game this past weekend on the EA app and they can play just fine.
At the moment if writing this, I have gone through this form and tried everything and nothing works. I had 2 chats with EA live chat and now they have removed from that option from EA help. I guess the only thing that works if getting you version of the game set to standard, but not they sill not even talk to us live anymore.
So tell me EA, how exactly are you supporting your customer base?
Community Manager@FromTheWolfs As of last night the team is working on some backend things to get this updated. There I not currently a need for live support to fix this on their end as it is being resolved from the games teams side. We do have to wait a bit long I am afraid but it is currently being worked on.
Really do hope its soon, mine has not loaded since origin switched to E.A and ive tried E.A Chat 7 times with nothing working
