Community Manager
@ShaiKuinn wrote:
i had the same problem and then i went for some help with ea tech team and now i cant even download the game. keeps telling me there's a download error. and its only for this game.
147203233 - this was my ticket number when i contacted some of them and they made it worse ☹️
This is happening to multiple titles at the moment. I understand it is affecting this one specifically for you but the team is getting everything slowly back up and running. Some issues may take longer than others due to many different factors that don't apply to everyone.
So is there any new update on this or is everything still pretty broken still?
Community Manager@FromTheWolfs There has not been an update on this from the team that I can see. That does not mean they arent making changes they need to on their end though. Sometimes updates are delayed due to the number of issues happening at the same time.
Are we able to get a detailed breakdown of what the issue is and the steps needed to resolve it in the spirit of transparency? Most everyone who will be using this platform and playing these games are going to be at least moderately computer literate or better and even where people may not understand the details of an issue they will be able to understand the general idea.
Having the issue laid out and explained makes it a great deal easier for people to have that patience. The old saying, the devil you don't know is always worse than the devil you do know, applies here as well. Being able to wrap our heads around what sort of hurdles need to be addressed enables communication, fosters trust, and aleviates frustration.
I don't think posts demanding "fixes now" are realistic or appropriate but a breakdown of the above I do believe is a fair compromise.
Thank you.
Community Manager@Kincaid_1978 A breakdown of the specifics is not something we can provide I am afraid because a lot of the causes are internal, not external. As for steps needed to be taken on the player's end to "fix it", there are currently no steps that need to be taken as the games team is resolving this on their end and not on the player's end. I understand waiting around is never fun, but until they post an update on what is or has happened, we have to wait for that resolution to happen from the team.
