Community Manager@Kincaid_1978 You asked the following "Are we able to get a detailed breakdown of what the issue is and the steps needed to resolve it in the spirit of transparency?"
As of now, there are no steps that the player can or needs to perform on their end as there is not a way for the player themselves to fix the issue. This issue is being fixed on the games team side.
Can we provide a detailed list of what the actual issue is on the backend? No because that would involve internal detailed information being sent to the public that we don't have the approval to do from that specific games team.
Community ManagerWe have had some players perform the following steps here which have helped. what I suggest is to perform a full uninstall, and reinstall. Before you launch the game, perform the steps on the link and then try to launch it again. It may not fix all issues with the launching and content but has helped.
Hi, getting same error on startup saying "the problem is on your side... etc." follwing the suggestion to run ea app as admin does not work. even setting all dependend .exe's to run as admin has no effect. waitng for a fix from developers patiently 🙂
would be so nice to play this once again.
Community Manager@smumu2 Did you also change the compatibility in the settings of the exe that was also suggested?
So still a whole another week has gone by and nothing from EA on updates about how or when this will be fixed. I think I am in the same boat as most people and becoming absolutely disgusted with the service that us paying customers are receiving for something that should work on their platform.
I can personally vouch that my EA app's executable is set to run as administrator on startup and when trying to do the fresh reinstall, I would still get errors but I just got it to go through and now get the error attached. I am not sure what else to try other than wait for a possible update from you since the error specifically states its on EA's end as you have mentioned.
@EA_Shepard yeah. i did this from the post, that u linked in this Thread. "EDIT: So if anyone else is like me, and nothing was working. I tried this. Right click EA App>Click properties>Click compatibility tab (If that tab doesn't exist, the internet should have a tutorial somewhere, I forgot how to do it myself)>Click the check box next to "run in administrator mode""
+ a reinstall, that went through smoothly. Of both, game and EA App. Still no luck.
update. i have to mention. i played anthem through ea Play and now have access to ea play via subscription to xbox game pass. perhaps, thats why anthem is not properly recognized by the ea app.
just fyi, have the same problem, but the game worked 2 days ago miraculously then broke again
edit: i am an owner of legion of dawn, the app sees it since there's a check mark
@EA_Shepard So I am guessing that since 4 weeks have passed have it is safe to assume that this problem is not actually being worked on and will not be fixed?
Community ManagerHey Everyone,
I took a look at this again to see if there was an update. As of now, the issue is still on their log but unfortunately, they are working on other issues that have taken priority. With the number of fixes that have worked and the steps they have advised, we cannot say when this issue itself will be resolved.
@EA_Shepard I do believe that the majority of us that are posting on this forum are saying that the fixes that EA are advising do not work. To that end the problem is not on our end and to keep saying basically "turn it on and off again" is terribly insulting. I believe that if we paid for a game we should be able to play it and it should be a priority.
EA Rep (6/20/2023, 9:34:37 AM): Thank you for sharing the complete information, In this case I would like to provide you some information that our players are unable to play anthem because as this game is now the sunset game means The game doesn't support the EA app at all because developers stopped the support so playing Anthem on EA app is impossible.
The Origin App workaround is no longer working
Community ManagerSimple solution: Give us Origin back, and delay the EA App further, until every bit of basic functionality is in place. - Refer to my angry post about the other issues. The problem lies within the App, not recognizing some files that Origin used to launch certain games. Simply put, it tries to execute code that was meant for Origin.
Community Manager@EA_Shepard Do you have any comment on this previous reply? This is quite a direct response stating that Anthem is bottom-line never going to function. I am placing faith in your information and keeping my patience with me as I go but it seems to contradict your information heavily.
Reply in question:
"EA Rep (6/20/2023, 9:34:37 AM): Thank you for sharing the complete information, In this case I would like to provide you some information that our players are unable to play anthem because as this game is now the sunset game means The game doesn't support the EA app at all because developers stopped the support so playing Anthem on EA app is impossible."
Community Manager
@Chr5_Twitch wrote:
@EA_Shepard Do you have any comment on this previous reply? This is quite a direct response stating that Anthem is bottom-line never going to function. I am placing faith in your information and keeping my patience with me as I go but it seems to contradict your information heavily.
Reply in question:
"EA Rep (6/20/2023, 9:34:37 AM): Thank you for sharing the complete information, In this case I would like to provide you some information that our players are unable to play anthem because as this game is now the sunset game means The game doesn't support the EA app at all because developers stopped the support so playing Anthem on EA app is impossible."
This is actually incorrect and has been brought up to the right folks to look into and make sure that the right info is being given. What is happening is a sort of entitlement conflict between different editions and EA Play subs that have caused most of this issue. For a moment live support was able to make changes but they asked them to stop because they were going to fix it on the backend for all players. Most of this has been resolved on our end but not all. Some issues that they are working on do take precedence over others and sadly we really do not have control over what games teams fix over others.
@EA_Shepard I think that most of us that are posting want to enjoy a game that we paid for. To that end there are now close to 17 pages on this anthem forum, saying it is not working. I think that someone should be looking at this. It sounds like EA knows the problem, but does not care to fix it. Is EA going to refund players for product it refuses to support? Or is EA going to continue engage interstate deceptive trade practices?
@FromTheWolfs Allow me to try and help where EA may not directly respond to this feedback.
Anthem and more specifically Bioware made decisions along the line that cause a drastic decline in player base a long time ago, Years ago in fact. Anthem is now a niche love for players like myself and plenty of others as well. Any of us trying to enjoy the game for any reason would love it to work and get back to the content we enjoyed.
However, throwing "deceptive business practices" out there is far from the truth. Your emotions are not misplaced with the situation but I think its important to understand that in the same concept of business practices, which is the better maneuver? Focusing internal teams and assets on a game that is not updated or really supported by its developers anymore but still have a sizeable niche player base who have issues accessing it, or Focusing those resources on certain live service games and sustained or newer titles that have issues in order to keep BAU? It is not "evil" or "deceptive" for EA as a business to operate in it's own best interest and align tasks accordingly.
@EA_Shepard has been as transparent as he can be with us and that alone wipes "deceptive" from this conversation.
Again, You have every right to be frustrated but we should be thankful that we are still on the list.
@FromTheWolfs I am not sure where you garnered that I am an EA representative. I have no reach or capacity within EA as a company, I am simply another player hoping that a game I enjoyed will eventually come back online just like everyone else on this forum. I have been participating in this forum for a little over a week now and did just not appear because of your statements and attacks on EA.
I attempted to help provide understanding of the situation from a business perspective as I have worked in management for almost 5 years now and can give some insight and logistics behind why EA may have put Anthem on the side for now. I would also say however going around in a forum where people are providing assistance and threatening things like litigation and making harsh statements is not going to be beneficial for anyone.
No one is providing us any false information, This issue is also not just affecting Anthem players but also a wide variety of titles. There is another forum thread I am keeping up with where there are 33 pages of replies with report IDs on the issue. So the fix is not as easy as "just fix it", yes EA may have identified the issue itself but if the fix was that easy it would have been completed already.
Community ManagerHey Yall,
I appreciate the opinions and views here and I take these to the team daily. It has not been forgotten, I have not forgotten about this issue either. We want to play the games we enjoy. I mean I started another playthrough of Skyrim this weekend just because I wanted to run around and fight dragons again. I did ask for an update on this situation this morning. I am waiting for one as well.
I loved Anthem, and I played this for quite a while. Ranger all the way!
Any solution so far? I need to play this game again but seems like EA apps is not supporting this game anymore, please advice.
