Path not found / Can't find EA app shortcut

ccrydevil666 wrote:

It has to be a bug in the app. I have the same issue. I opened EA almost 3 hours ago and it had an age verification that wouldn't go away.

Hi ccrydevil666​  & DaWaterRat​ ,

This issue is not related to the original topic of this thread. What you’re describing was a separate problem, and it has already been resolved, as explained here: [FIXED] EA app keeps saying I need to verify age | EA Forums - 13158203. 

To set expectations for everyone else reading this:

• This thread is only about one specific issue:
  The EA app shortcut cannot find the EA app installation on the computer.
• This means Windows is trying to open the EA App, but the shortcut points to a location that no longer exists.

This is the issue originally reported here by the OP: can't launch ea app | EA Forums - 13155615.

Nothing else is being investigated in this thread.

If you’re experiencing a different problem, please start a new thread so it can be looked at properly. That helps keep things clear and avoids confusion for others.

Now, dee15644​ , one quick check that helps narrow this down:

• Can you open File Explorer (the yellow folder icon),
• Manually go to the folder shown in the error message,
• And confirm whether the EA app files are still there?

If the files are missing, the app may have been moved or removed. If the files are still there, then the shortcut itself is likely broken.

Let us know what you find.