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Cortepumm's avatar
Cortepumm
Seasoned Newcomer
23 days ago
Solved

Paypal Payment option not working correctly.

I tried completing a purchase through the EA app for a Sims 4 expansion pack purchase with Paypal.

 Im unsure if this is the place to report it but, once the pop up to log in into Paypal comes onto the screen it does not let you type your log-in information. The buttons work properly but not the keyboard. It is not a problem with my laptop beacuse I have been using it to type so I assume it must be the pop up that is causing this issue. I am using a Macbook Air( Tahoe 26.3.2)

I have restarted my laptop and the app as well and tried about 4 times to log in with no success. Thank you.

purchase issue
  • EA_Leeuw's avatar
    EA_Leeuw
    16 days ago

    Hey folks,

    The option to pay with PayPal should work again as intended. Sorry about that!

9 Replies

  • ayyyyeitsa's avatar
    ayyyyeitsa
    Seasoned Novice
    23 days ago

    I’m having the same issue! I’ve always paid with PayPal and this is the first time I’ve ever had this happen.

  • MazywithME's avatar
    MazywithME
    Rising Newcomer
    23 days ago

    I'm also having this issue. Maybe its a sign I should save my money.  😬

  • kgrayer01's avatar
    kgrayer01
    Newcomer
    22 days ago

    I'm having the same issue. I've been waiting for Adventures Awaits to go on sale and now I can't even purchase it! I refuse to use any other form of payment but paypal!

  • unicornicopia101's avatar
    unicornicopia101
    Rising Newcomer
    21 days ago

    The same thing is happening to me with the bundle and save 57%. I also tried Venmo and Klarna and they didn't let me type either :(

  • MeRu1413's avatar
    MeRu1413
    Newcomer
    20 days ago

    Omg I thought am going crazy, am having exactly the same issue! Won't let me type on the email, but other buttons on the PayPal pop up works fine. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    16 days ago

    Hey folks,

    The option to pay with PayPal should work again as intended. Sorry about that!

  • T_JAREE's avatar
    T_JAREE
    Rising Newcomer
    15 days ago

    Try repairing the game.
    Under the Sims 4 Game tab, click the Manage button and then Repair.
    Hope this helps! 

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