Forum Discussion

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on...
pc
technical issues
Bagel7's avatar
Bagel7
2 years ago

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.

‌

This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.

CM edit: edited title for clarity.

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Bagel7,

Sorry to hear that you're still experiencing the issue.

Could you please attempt to repair the EA app and see if the problem continues? If it does, please create and share an Error Reporter ID in this thread, along with the EA app logs. This will allow our teams to delve deeper into possible reasons behind this issue.

Thank you.

  • Bagel7's avatar
    Bagel7
    2 years ago

    Unfortunately, the problem still persists after attempting to repair the app.

    Error Reporter ID: 4194aadd-b809-4671-addd-0bb88d0671e2

    Logs are attached.

    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      2 years ago
      @Bagel7, thank you, I've shared the info with the teams in the hopes they can find a potential cause as to why you're still encountering this error.
    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      2 years ago
      Hi @Bagel7,

      A small follow-up; it looks like the EA app crash you're experiencing is potentially related to outdated or corrupt video drivers, like the AMD or Nvidia graphics drivers. Do you perhaps know what kind of GPU you have in your system, or could you perhaps share a DxDiag of your system?

      How to gather information on your PC using DxDiag: https://help.ea.com/help/pc/how-to-gather-dxdiag-information.
      • Bagel7's avatar
        Bagel7
        2 years ago

        GPU: NVIDIA GeForce RTX 4070

        GPU driver version: 31.0.15.5152

        DxDiag is attached

    • QuantumNomad's avatar
      QuantumNomad
      8 months ago

      BF 2042 crashes a few minutes after launching, I re-installed the game and verified the files but I still encounter the same problem!, any ideas?

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,873 PostsLatest Activity: 17 minutes ago