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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on...
pc
technical issues
Bagel7's avatar
Bagel7
2 years ago

Unfortunately, the problem still persists after attempting to repair the app.

Error Reporter ID: 4194aadd-b809-4671-addd-0bb88d0671e2

Logs are attached.

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @Bagel7,

A small follow-up; it looks like the EA app crash you're experiencing is potentially related to outdated or corrupt video drivers, like the AMD or Nvidia graphics drivers. Do you perhaps know what kind of GPU you have in your system, or could you perhaps share a DxDiag of your system?

How to gather information on your PC using DxDiag: https://help.ea.com/help/pc/how-to-gather-dxdiag-information.
  • Bagel7's avatar
    Bagel7
    2 years ago

    GPU: NVIDIA GeForce RTX 4070

    GPU driver version: 31.0.15.5152

    DxDiag is attached

    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      2 years ago
      @Bagel7, thanks. Do you have the most recent Nvidia drivers, of Feb. 13, 2024, installed? They're version 551.52.
      • Bagel7's avatar
        Bagel7
        2 years ago

        Yes, that is the driver I have currently installed.

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