Community ManagerGPU: NVIDIA GeForce RTX 4070
GPU driver version: 31.0.15.5152
DxDiag is attached
Community ManagerYes, that is the driver I have currently installed.
Community Manager@Bagel7, alright. So the Error Reporter ID & logs show that there looks to be a potential issue with Dx12 on your machine. Since there is not really a way to reinstall Dx12, could you perhaps perform the following steps and report back if the issue persists?
Repair Windows:
-
1. Open the Windows Command Prompt with Administrator rights,
2. Type "sfc /scannow" (without quotation marks) and hit the Enter key,
3. Check if Windows manages to find files that need to be repaired,
4. Reboot the machine & check if the EA app works now.
If this doesn't solve the issue, please try the following:
-
1. Open the Windows Command Prompt with Administrator rights,
2. Type "DISM /Online /Cleanup-Image /ScanHealth" (without quotation marks) and hit the Enter key,
3. Check if Windows manages to find files that need to be repaired,
4. Reboot the machine,
5. Open the Windows Command Prompt with Administrator rights,
6. Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotation marks) and hit the Enter key,
7. Check if Windows manages to find files that need to be repaired,
8. Reboot the machine & check if the EA app works now.
Unfortunately, those steps didn't seem to work. The app still crashes as before.
It should be noted that I ran through the steps even though the scans did not find any files that were corrupted or needed to be repaired.
The app automatically takes me back to the sign in page. We shouldn't even have to bother with this *-tier app.
ae5407a8-e6c1-40c1-b165-35dbca0a2277
My EA App stopped working yesterday for no apparent reason. Attempted all the fixes. Finally REINSTALLED Windows. Tried with both Fresh copies of Win 11 and Win 10, after installing drivers ofc. EA App still would not start.
Obviously, no windows update was responsible. This is a problem with the app.
