Community ManagerYes, that is the driver I have currently installed.
Community Manager@Bagel7, alright. So the Error Reporter ID & logs show that there looks to be a potential issue with Dx12 on your machine. Since there is not really a way to reinstall Dx12, could you perhaps perform the following steps and report back if the issue persists?
Repair Windows:
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1. Open the Windows Command Prompt with Administrator rights,
2. Type "sfc /scannow" (without quotation marks) and hit the Enter key,
3. Check if Windows manages to find files that need to be repaired,
4. Reboot the machine & check if the EA app works now.
If this doesn't solve the issue, please try the following:
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1. Open the Windows Command Prompt with Administrator rights,
2. Type "DISM /Online /Cleanup-Image /ScanHealth" (without quotation marks) and hit the Enter key,
3. Check if Windows manages to find files that need to be repaired,
4. Reboot the machine,
5. Open the Windows Command Prompt with Administrator rights,
6. Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotation marks) and hit the Enter key,
7. Check if Windows manages to find files that need to be repaired,
8. Reboot the machine & check if the EA app works now.
Unfortunately, those steps didn't seem to work. The app still crashes as before.
It should be noted that I ran through the steps even though the scans did not find any files that were corrupted or needed to be repaired.
This is the same issue for me. EA told me to contact Microsoft in the end. I don’t believe it’s their problem it’s EA’s it was working before the 7th (when everyone else starting having issues)
Community Manager
