Community ManagerI am unable to get the EA APP to work I get a message that said, "Background Services Crashed." I need Help can't contact anyone for help. I am getting mad the website does not help can't contact support.
PLEASE HELP?
Thank You
CM edit: edited title for clarity.
Community ManagerHi everyone,
If you're still experiencing Background Services crashes even after clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible:
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!
Error report ID: 867b5f23-852c-42d2-ace3-e05603e592b5
I see ILLEGAL_INSTRUCTION error in various EA log files -
[Exception info]
Date: 2024-04-23
Time: 20.40.43
Thread: id: 2620, sys id: 6116, name: (unavailable)
Type: ILLEGAL_INSTRUCTION
Instruction address: 0x00007ff7c77d0246 "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe":0x0001:0x0033f246
[Exception info]
Date: 2024-04-22
Time: 19.36.15
Thread: id: 3608, sys id: 7152, name: (unavailable)
Type: ILLEGAL_INSTRUCTION
Instruction address: 0x00007ff6a4d1ae26 "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe":0x0001:0x00b49e26
[Exception info]
Date: 2024-04-22
Time: 19.36.17
Thread: id: 1940, sys id: 3000, name: (unavailable)
Type: ILLEGAL_INSTRUCTION
Instruction address: 0x00007ff65fea1346 "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALocalHostSvc.exe":0x0001:0x002e0346
C:\Users\<username>\AppData\Local\Electronic Arts\EA Desktop\Logs
Clear cache / repair - no difference, still error and can't launch EA app.
