Community Manager
Community ManagerHi everyone,
If you're still experiencing the "The app crashed unexpectedly" error in the EA app even after clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible:
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!
Additional Info:
The old thread discussing the same error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
Community ManagerHi everyone,
This issue is now under investigation. However, please continue to provide the requested data where possible, as this will assist the teams in investigating the issue.
If you're still experiencing the "The app crashed unexpectedly" or "Background Services Crashed" error in the EA app even after clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible:
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!
Additional Info:
The old thread discussing the "The app crashed unexpectedly" error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
Are you playing on Windows PC or Mac:
Laptop PC
If Windows, what version of Windows are you using (click here for how to see this):
Windows 10
Timestamp (date/time) when the issue first occurred:
18.04.2004 18:00
When does the error occur (when opening EA app, launching game via EA app, Steam, Epic, or during gameplay?):
I get this error as soon as I click on the EA application. I get the same error when I try to start the game via Steam.
What is the current version of your EA app (see here to find out how to see this):
*Edit: If you can't open the client, you can't control this. No problem!
I can't see it because the app isn't opened.
Please share an EA app Bug Reporter ID in the thread:
44187df0-efdf-43d7-9456-6c0d790e327c
As requested:
Laptop PC
Windows 10
19 April 2024 2100hrs GMT (it was working fine at 1900hrs.)
Clicking on EA app icon or trying to download purchases from The sims 3 store.
Error report: 55b5142d-a9d1-4802-a80f-77537305bd3d
Have cleared caches, repaired app and uninstalled and reinstalled but still cannot play my games because this error just keeps coming up.
Playing on Windows 10
the problem started Sunday 4/21
It crashes as soon as I attempt to open it.
nothing else will work
Yes, I have the same situation on Apr 19. After the trash EAAPP updated.
But I was playing on WIN7.
@EA_Leeuw wrote:Hi everyone,
This issue is now under investigation. However, please continue to provide the requested data where possible, as this will assist the teams in investigating the issue.
If you're still experiencing the "The app crashed unexpectedly" or "Background Services Crashed" error in the EA app even after clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible:
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!
Additional Info:
The old thread discussing the "The app crashed unexpectedly" error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
Why is it so hard for you to just roll back the update? Put the app version back in the previous one while you figure it out, we're all literally unable to play our games because you force us to use this stupid app, and while the games are working fine, the app is the only thing in our way.
Are you playing on a Windows PC or Mac: PC
If Windows, what Windows version are you using: Windows 10 pro, 64-bit operating system, x64-based processor.
Timestamp when the issue first occurred (date/time): 18/04/2024 - 12:00pm GMT.
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?): Opening the EA app/starting the Game.
What is the current version of your EA app (check here on how to see this): Most up to date version.
Please share an EA app Error Reporter ID here in the thread: 05ccdaa8-b80b-4ff7-be41-5622f1028051.
Please share the most recent EA app logs and attach them to your post (check here on how to do this): N/A / can't access.
I tried multiple things to fix this, and spoke with 4 EA advisors, but nothing has helped.
I tried the following:
- Made sure my Windows and Visual c++ is up to date. (I uninstalled and newly installed Visual c++).
- Checked my internet connection, it is stable and fast.
- Cleared my PC space.
- Run a clean boot/PC.
- Cleared the app data cache for anything EA related.
- No other apps etc run in the background or systems blocking the app.
- De-installed my Anti Virus program.
- Turned down my UAC.
- Unplugged the PC, waited and plugged back in.
- Renamed the EA folders.
- Set EA App to run as administrator.
- Uninstalled and reinstalled the EA App multiple times.
- Deleted the Sims 4 folder.
- Uninstalled Sims 4.
I have done all this too and am about to lose my mind!
Sa fait déjà 5 jours aujourd'hui que j'ai ce message d'erreur je ne peut pas ouvrir EA app sans que se message s'affiche systématiquement , j'ai déjà envoyer un rapport d'erreur voici l'identifiant : 1dee75d4-bba8-4a4b-afe7-af7d6e8e4867.
Merci de régler le problème je veux jouer a mes sims 😢
Any kind of time frame yet EA? As you know, you have a big group of people here who cannot play games that are working fine because your broken app won't let us in to play them.
The app crashed unexpectedly error still appears 6 days after I first reported it. Longer for other people.
Please give us an approx time frame that it'll be fixed by.... ..are we talking hours or days?
Right? It's been days since I've been able to access anything on the EA App, because of "the app crashed unexpectedly" error. I think it's unacceptable that this has been going on for a week now, and I'm still unable to access the library of games I paid for.
@EA_Leeuw is there any time frame from EA Re fixing the issue? So many of us are still getting the same error message: app crashed unexpectedly.
We have all not been able to play our games which we paid a lot of money for, and which are perfectly fine. Only the broken EA app stops us from accessing them. It has been over a week now!
A lot of us spoke to advisors etc, and tried everything possible.
How much longer should we wait? Any form of update or communication from EA would be much appreciated. We have all waited long enough!
Community ManagerHi everyone,
A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on the Windows EA app. Make sure your EA app is up-to-date or check if an update is waiting to be installed.
The EA app usually updates itself periodically during startup. This is true for both Windows and Mac. However, Windows users also have the option to manually update the client. You can do this by following the provided steps here.
Still experiencing the "The app crashed unexpectedly" or "Background Services Crashed" error?
If you're still experiencing the "The app crashed unexpectedly" or "Background Services Crashed" error in the EA app, even after updating the client to v13.188, clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible (click on "Spoiler" to reveal info):
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Additional Info:
The old thread discussing the "The app crashed unexpectedly" error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
Working after manual update
>> go to start menu and run EA App Updater
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