Community Manager
@EA_Leeuw wrote:Hi everyone,
This issue is now under investigation. However, please continue to provide the requested data where possible, as this will assist the teams in investigating the issue.
If you're still experiencing the "The app crashed unexpectedly" or "Background Services Crashed" error in the EA app even after clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible:
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!
Additional Info:
The old thread discussing the "The app crashed unexpectedly" error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
Why is it so hard for you to just roll back the update? Put the app version back in the previous one while you figure it out, we're all literally unable to play our games because you force us to use this stupid app, and while the games are working fine, the app is the only thing in our way.
Are you playing on a Windows PC or Mac: PC
If Windows, what Windows version are you using: Windows 10 pro, 64-bit operating system, x64-based processor.
Timestamp when the issue first occurred (date/time): 18/04/2024 - 12:00pm GMT.
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?): Opening the EA app/starting the Game.
What is the current version of your EA app (check here on how to see this): Most up to date version.
Please share an EA app Error Reporter ID here in the thread: 05ccdaa8-b80b-4ff7-be41-5622f1028051.
Please share the most recent EA app logs and attach them to your post (check here on how to do this): N/A / can't access.
I tried multiple things to fix this, and spoke with 4 EA advisors, but nothing has helped.
I tried the following:
- Made sure my Windows and Visual c++ is up to date. (I uninstalled and newly installed Visual c++).
- Checked my internet connection, it is stable and fast.
- Cleared my PC space.
- Run a clean boot/PC.
- Cleared the app data cache for anything EA related.
- No other apps etc run in the background or systems blocking the app.
- De-installed my Anti Virus program.
- Turned down my UAC.
- Unplugged the PC, waited and plugged back in.
- Renamed the EA folders.
- Set EA App to run as administrator.
- Uninstalled and reinstalled the EA App multiple times.
- Deleted the Sims 4 folder.
- Uninstalled Sims 4.
I have done all this too and am about to lose my mind!
Reaport ID
24e84a0e-7ab2-481b-8f7f-d3c1b81368f5
