PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

@EA_Leeuw 

Are you playing on a Windows PC or Mac: PC

If Windows, what Windows version are you using: Windows 10 pro, 64-bit operating system, x64-based processor.

Timestamp when the issue first occurred (date/time): 18/04/2024 - 12:00pm GMT.

When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?): Opening the EA app/starting the Game.

What is the current version of your EA app (check here on how to see this): Most up to date version.

Please share an EA app Error Reporter ID here in the thread: 05ccdaa8-b80b-4ff7-be41-5622f1028051.

Please share the most recent EA app logs and attach them to your post (check here on how to do this): N/A / can't access.

I tried multiple things to fix this, and spoke with 4 EA advisors, but nothing has helped.

I tried the following:
- Made sure my Windows and Visual c++ is up to date. (I uninstalled and newly installed Visual c++).
- Checked my internet connection, it is stable and fast.

- Cleared my PC space.

- Run a clean boot/PC.

- Cleared the app data cache for anything EA related.
- No other apps etc run in the background or systems blocking the app.
- De-installed my Anti Virus program.
- Turned down my UAC.
- Unplugged the PC, waited and plugged back in.
- Renamed the EA folders.
- Set EA App to run as administrator.
- Uninstalled and reinstalled the EA App multiple times.
- Deleted the Sims 4 folder.
- Uninstalled Sims 4.