Community Manager
Community ManagerHi everyone,
This issue is now under investigation. However, please continue to provide the requested data where possible, as this will assist the teams in investigating the issue.
If you're still experiencing the "The app crashed unexpectedly" or "Background Services Crashed" error in the EA app even after clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible:
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!
Additional Info:
The old thread discussing the "The app crashed unexpectedly" error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
Any kind of time frame yet EA? As you know, you have a big group of people here who cannot play games that are working fine because your broken app won't let us in to play them.
The app crashed unexpectedly error still appears 6 days after I first reported it. Longer for other people.
Please give us an approx time frame that it'll be fixed by.... ..are we talking hours or days?
Right? It's been days since I've been able to access anything on the EA App, because of "the app crashed unexpectedly" error. I think it's unacceptable that this has been going on for a week now, and I'm still unable to access the library of games I paid for.
@EA_Leeuw is there any time frame from EA Re fixing the issue? So many of us are still getting the same error message: app crashed unexpectedly.
We have all not been able to play our games which we paid a lot of money for, and which are perfectly fine. Only the broken EA app stops us from accessing them. It has been over a week now!
A lot of us spoke to advisors etc, and tried everything possible.
How much longer should we wait? Any form of update or communication from EA would be much appreciated. We have all waited long enough!
1 week passed. Even though I took all the recommended steps to solve the problem, I did not get any results. This error is caused by the last update. It's your job to figure this out. A lot of people here who had the same problem were patient enough. I hope you can fix it as soon as possible.
