Community ManagerI posted to this thread earlier, but here is a 2nd post with requested details.
Windows PC: Tried with both Win11 and Win10. Yes, I actually reinstalled windows and tried installing this app on a fresh copy of the OS.
Timestamp when the issue first occurred (date/time): 19 Apr, ~1700 UTC (2230 in my timezone, 7 days ago)
When does the error occur: opening the EA app
What is the current version of your EA app (check here on how to see this): N/A since crashing at launch. Another user in a different thread reported it as 13.180.0-5693-4d69cf940. CANNOT confirm since my own version cannot be verified
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread: 01b26996-85e0-45e0-8f45-e84304227430
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Hello
Thank you for fixing the bug in the EA app.
The application works properly and no longer displays any errors.
Regards.
@Narayen mine still does not seem to work. Did you do anything to get it to work again?
I still get the message; app crashed unexpectedly.
Community ManagerI can confirm that manually updating the EA App to version 13.188.0.5701 (from 13.180.0.5693), it is now working for me.
I recommend that people go to the "hamburger" menu (three horizontal line) of the app, choose "Settings", to the the Application tab, and disable "Application Updates", and disable "Enable Background Services", to prevent this situation from occurring again. While you're at it, review your privacy settings as well.
In future, if you get a notice to update this App, make a system image backup (or at least a restore point) before doing the update. Then, if the update causes the App to fail, you can restore your system state and continue to have access to your games while waiting for the new version of the App to be corrected.
Thank you, mine is now working after I updated the app.
