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Community Manager

1 year ago

PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on...

technical issues

Kayalaec13

1 year ago

For the past week, the EA app does not open and automatically opens three tabs saying that it crashed. After reporting the crashes, the tabs pop up again. I’ve seen other people with the same issue lately.

I have scoured the forums and done everything to my PC and my copy of the app, but it still has not been fixed.

EA_Leeuw

Community Manager

1 year ago

Hi @Kayalaec13,

Are you getting a specific error message in/of the EA app?

Kayalaec13
1 year ago
Here is the popup. It is three tabs of this at once and when I click “send crash report” and “restart app”, the same popups appear again.
- EA_Leeuw
  Community Manager
  1 year ago
  Hi @Kayalaec13,
  
  I've merged your thread with the master thread about this issue.
  
  A supposed fix for this issue was released last week with v13.188 of the EA app. Could you perhaps take a look at the following post and let us know if you're still experiencing the issue? https://answers.ea.com/t5/Bug-Reports/quot-The-app-crashed-unexpectedly-quot-or-quot-Background/m-p/13677979#M49595

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PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

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