Community ManagerProduct: The EA app
Platform:PC (Windows)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 6/07/24 and started a few days ago since the June 10th announcement
Summarize your bug I can't open the EA app and therefore can't play games (seriously, either fix this stupid app or give us another way to play the games we've paid for and should be able to play)
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Try to start the app.
What happens when the bug occurs? I get a pop up saying it's connecting. Then I get a message that says: "Background services crashed The background services aren't responding so we're kicking off the update manually. Stay put while we get the app up and ready for you." I have the options to "restart app" or "cancel". I click to restart and get a new window, with a black background and white text, that tells me the app is up to date and then has a countdown for a few seconds before closing. I try to start the app again and the entire process repeats itself. I saw another post here from December (I haven't had this issue until recently, maybe a week after the new pack released) that gave a way to fix it, but I haven't been able to fix it using the methods it listed.
What do you expect to see? The actual app and the games I paid for that I should be able to actually play.
I've never made a post here and the most recent thing I saw about this was almost year ago, I tried uninstalling the app, but it literally won't uninstall, so I can't reinstall it to try and fix it.
I have the same issue. It worked fine yesterday. I uninstalled the app (it froze & I force shutdown my computer and then it finally uninstalled) and then I reinstalled it from the EA website, and it had the same error. I also have it as exceptions to my firewall.
