Persistent EC:105 Gallery Error — Confirmed Account-Based Issue, Not System

Hello,

I'm reporting a persistent EC:105 error in The Sims 4 (Mac), which has been ongoing for several weeks. After exhaustive troubleshooting and direct contact with EA support, I can now confirm this issue is tied to my EA account — not my system, game files, or installation.

Here is what I have done so far:

– Fully uninstalled and reinstalled The Sims 4 and the EA App  
– Deleted all EA and Sims-related files from Application Support and Documents  
– Cleared all caches (EA App, game, system)  
– Removed all Mods and Custom Content  
– Emptied the Tray folder completely  
– Started a clean macOS user account  
– Installed only the base game, without any DLCs  
– Created a new save, new Sim, and tried to save a Gallery item locally  
– Error EC:105 appears instantly, even in this clean setup  

This proves the problem is not local — it is tied to my EA account's gallery or cloud data.  
Support agents were unable to escalate the case, and instead referred me to the forum.

I am posting here in the hope that:

- A Community Manager can escalate this issue to the technical team  
- Other players who face this same error can confirm or upvote  
- EA becomes aware that some gallery-linked account data is likely corrupted

The EC:105 error renders core game functions (saving to Gallery, using builds) unusable.  
I have purchased many packs and rely heavily on the Gallery — this makes the game unplayable for me.

Please escalate this case. I am happy to provide logs, screenshots, or a case number if needed.

Thank you.