Problem with the sims 4

Question

Hi,I'm having a problem with my Sims 4 game. I bought expansion packs (Business &amp; Hobbies, City Living, and Cottage Living), entered the redemption code on the EA app, redeemed them, and clicked to download them. Everything looked fine, but when I launched the game, nothing happened. I don't have these expansion packs in game. I bought the Modern Luxe Kit the same day, and I'm also having trouble with it. Sometimes it shows up in-game, but when I launch the game again, it sometimes disappears and says I don't have it. I'm upset because I'd like to be able to use the expansion packs I bought, but I don't know what to do. I've tried uninstalling and reinstalling the game, clicking "repair game," and resetting my EA account. I have no idea what to do next, so I'm writing to ask for help.

ea_solaire · Answer

Hi dokladnievtak​&nbsp;
Try clearing the cache for the EA app with these steps, let me know if your content is showing then.

ea_solaire · Answer

dokladnievtak​ You can select "Find missing content" for the issue.&nbsp;

dokladnievtak · Answer

Hi, it's not working, I tried twice. Yesterday I also tried downloading the game on my friend's laptop because I thought it was a problem with my laptop, but unfortunately, it didn't work either.

ea_solaire · Answer

dokladnievtak​ In that case please reach out to the live support team so they can review your account info a bit further and see what's going on.&nbsp;
You can contact live support through the site here.&nbsp;

dokladnievtak · Answer

"tell us about your issue." What should I choose from all the possible options? I'm not quite sure which problem this falls under.

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Problem with the sims 4

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