EA app won't download

Hello, firstly I would like to apologise for my english. I'ts not my first language, so it might be a little hard to read. :)

So my problem started 2 days ago, after I tried to play the Sims 4 after some time (1month+), and EA needed some update... Which is okay, but when I klicked the button for it to start updating, it only showed the start for the updating (0%) then it disappeared. I've tried this a couple of times, but it always did that , and then it just shut down... after a while it started saying that it is a connection error, and that I have to restart my PC - tried that, didn't work. I've started googling what should I do and I found out that I have to  delete EA and try to download it again... well when I deleted EA and tried to download, it wouldn't let me...it said that something is wrong and that I have to restart or if it didn't work that i have to report it... so here I am, trying to report a bug that I cannot fix...

I have had a lot of problems with EA in the past, mostly with the connection error but I always wrote to EA help, and it got fixed... but since I can't even get in the app, I have to write here for assistance... I own a PC Windows 7 , and I've only played on EA The Sims 4, since 2019... I am asking if somebody can help me fix this, because I am very tired that every time I open EA I know that there are gonna be some problems, that will take hours to solve. I hate that insted of playing, I have to report these issues... 

I heard that there was some new update, that people who own Windows 7 and 8 will not be able to play on EA... When I've heard that, I was fuming. How can you do something like this!! I have played EA when it was still Origin - never had any problem when it was Origin, but as soon when you changed it to EA I've started having these errors, and now you won't even let me play my only game on EA - The Sims 4. I am very disappointed and sad that you are stopping people who use old computers to play your app...

There is still some hope in me that this issue will get fixed and that I would be able to play again, but if not I probably would like some sort of compensation for this, since I've spent my own money on so many packs on The Sims 4, and if I couldn't play again at least tell me where I can. - Maybe steam won't have these problems that you have, but I would need some reassurance, that even on steam I would have those packs that I have spent money on for those many years.

I might try to download better versions for Windows, and I will update you if it will work, but please, if you have any idea how this could be solved, don't hesitate to write to me.

Thank you for reading it, and thanks for your help.:)