purchase issue

Hi there, sorry to hear you’re running into issues buying Coins.

If you’ve already checked that your payment method is valid / everything is fine on your bank’s side, here are a few general things to review:

• Visit the Payment and Wallet tab of your EA Account to find your info, and double-check that your account and payment details are correct.
• Check your billing address against the one on your statements to make sure they match exactly.
• Make your purchase from the region that matches your payment method and EA Account settings.
• If you’re traveling, your purchase might not go through.
• If you’re temporarily out of your region, try making your purchase again once you’re home, or use an online-safe payment method that’s accepted where you’re located.
• If you’ve moved or are on an extended stay abroad, update your EA Account to the right region. If that doesn’t work, use a local payment method.

If the issue continues, it may be best to contact our support team through the button at the bottom of the page for further assistance.