Re: all games windowed + infinite loading screen

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  Thank you for contacting EA HELP, my name is Sunny, may I start with your first name please?
  Sunny

   
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  dillion
   
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  Hello dillion, I hope you are doing well. How may I help you today?
  Sunny

   
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  im still having issues with my EA games not working, its been on going for at least 6 months now
  12:49 PM
• Not to worry! I will certainly try my best to help you with the issue. May I know the email associated with your EA Account, please?
  12:50 PM
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  May I know the exact error you are getting on the screen ? also share the name of the game
  Sunny

   
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• the games pop up in windowed mode and just load infintily
   
• happens for BF1 BFV BF4 and dragon age origins
  12:51 PM
• https://vimeo.com/846414457/ee140cf779?share=copy
   
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  is a video showing the issue
  12:51 PM
• Thanks
  12:55 PM
• It seems like an issue with the old saved temp files in the EA App launcher. We need to clear these unused temporary files from the system in order to fix this issue. I would request you to clear the cache of the EA/Origin App and restart your PC/Mac. This will help you to fix this bug in your system. Here is the help article to clear the cache. https://help.ea.com/sg/help/faq/clear-cache-to-fix-problems-with-your-games/
   
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  Make sure to restart the PC/System for the changes to reflect.
  Sunny

   
• ive cleared the cache, and have even comepletey reinstalled the EA app, including deleteing all regisrty files and reinstalling
   
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  ive also reinstalled every game
  12:56 PM
• May I know on which platform you play the game ?
  12:59 PM
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  Steam or EA App ?
  Sunny

   
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  i have steam, and the ea app opens when i try to launch the game
  1:00 PM
• OKay
  1:02 PM
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  Have you restarted the PC just after clearing the cache of the EA app ?
  Sunny

   

  1:03 PM
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  yes
   
• OKay
  1:04 PM
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  Have you tried to launch the game via EA App ?
  Sunny

   

  1:08 PM
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  yes, it causes the same issue
  1:09 PM
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  I apologies for not being able to help you with this issue. I would request you to report the problem on the official website of EA so that it can can be noticed by the developers and after that they will try to solve this issues for all the affected player if needed. Here is the link to report the problem on the official website of EA https://help.ea.com/en/help/faq/report-problems-with-games-or-ea-account/ I will also send your Feedback with the developer team from my end. Please accept my Sincere apologies once again.
  Sunny

   

  1:13 PM
• i have a thread up thats been mostly unanswered for months too
   
• just figured id see if there were any updates, thanks anyways

6+ months and this is still an issue

i have the same problem i dont know what i can do